If you are not satisfied with the result
Please tell us at handback. Most issues at this stage are something a senior detailer can resolve on the spot — a missed spot, a streaky window or a coating area that has not flashed evenly. Walking out unhappy is the worst possible outcome for both of us.
Rework window
You have seven calendar days from handback to request rework on any visible defect attributable to our work. We will rebook the car at the earliest available slot and address the issue at no charge. If the issue is straightforward (for example, a missed wax residue) we will often handle it during a normal wash booking as a courtesy.
Refunds for cancelled bookings
- More than 48 hours before drop-off: deposit refunded in full.
- Between 24 and 48 hours: deposit moves to a future booking but is not refunded in cash.
- Less than 24 hours or no-show: deposit is forfeited because the bay was held for you.
Partial refunds during a job
If during the inspection we determine that we can no longer perform a service safely (for example, the paint is too thin for a planned correction), we will halt the work, refund any payment beyond the cost of work already completed, and provide a written explanation.
Gift vouchers
Vouchers can be transferred to another person before redemption with a single-line email to [email protected]. Once redeemed for an appointment they follow the same booking policy as a paid service. Unredeemed vouchers are refundable in cash up to 60 days from purchase.
Warranty claims
Coating warranty claims do not result in a cash refund. The remedy is a free reapplication of the failed coating, including any necessary prep work. Warranty cover is detailed on the coating service page and in the document handed to you on booking.
Disputes
If you are still not satisfied after talking to the studio manager, you may escalate the matter in writing to [email protected]. We aim to give a written response within seven working days.